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Client Relationship Associate
Addison Group • District of Columbia, US • On-site
Posted on: 7th February, 2025
Employment Type: FULLTIME
Job Description
We are looking for a skilled Temporary Customer Service Representative to join our team in a contract-to-hire role. The representative will be responsible for providing exceptional customer service by responding to inquiries via phone, email, and web cases.
Responsibilities
• Respond to inbound calls, emails, and web cases, documenting interactions thoroughly.
• Manage and resolve customer complaints, escalating issues as necessary.
• Assist customers in navigating our organization's web applications and services.
The ideal candidate will possess some college coursework completed or 1+ years of direct customer contact experience, as well as proficiency in Microsoft Office Suite.
Perks
You will have the opportunity to join a mission-driven nonprofit organization and contribute to the continuous improvement of customer service processes. You will also have the potential for full-time conversion based on performance.
Responsibilities
• Respond to inbound calls, emails, and web cases, documenting interactions thoroughly.
• Manage and resolve customer complaints, escalating issues as necessary.
• Assist customers in navigating our organization's web applications and services.
The ideal candidate will possess some college coursework completed or 1+ years of direct customer contact experience, as well as proficiency in Microsoft Office Suite.
Perks
You will have the opportunity to join a mission-driven nonprofit organization and contribute to the continuous improvement of customer service processes. You will also have the potential for full-time conversion based on performance.
Responsibilities
- The representative will be responsible for providing exceptional customer service by responding to inquiries via phone, email, and web cases
- Respond to inbound calls, emails, and web cases, documenting interactions thoroughly
- Manage and resolve customer complaints, escalating issues as necessary
- Assist customers in navigating our organization's web applications and services
- You will also have the potential for full-time conversion based on performance
Requirements
- The ideal candidate will possess some college coursework completed or 1+ years of direct customer contact experience, as well as proficiency in Microsoft Office Suite
Addison Group
Technology
Location
District of Columbia, US
Job Type
FULLTIME
Benefits
- You will have the opportunity to join a mission-driven nonprofit organization and contribute to the continuous improvement of customer service processes
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