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Client Relationship Associate

Addison Group • District of Columbia, US • On-site

Posted on: 7th February, 2025
Employment Type: FULLTIME

Job Description

We are looking for a skilled Temporary Customer Service Representative to join our team in a contract-to-hire role. The representative will be responsible for providing exceptional customer service by responding to inquiries via phone, email, and web cases.
Responsibilities
• Respond to inbound calls, emails, and web cases, documenting interactions thoroughly.
• Manage and resolve customer complaints, escalating issues as necessary.
• Assist customers in navigating our organization's web applications and services.

The ideal candidate will possess some college coursework completed or 1+ years of direct customer contact experience, as well as proficiency in Microsoft Office Suite.
Perks

You will have the opportunity to join a mission-driven nonprofit organization and contribute to the continuous improvement of customer service processes. You will also have the potential for full-time conversion based on performance.

Responsibilities

  • The representative will be responsible for providing exceptional customer service by responding to inquiries via phone, email, and web cases
  • Respond to inbound calls, emails, and web cases, documenting interactions thoroughly
  • Manage and resolve customer complaints, escalating issues as necessary
  • Assist customers in navigating our organization's web applications and services
  • You will also have the potential for full-time conversion based on performance

Requirements

  • The ideal candidate will possess some college coursework completed or 1+ years of direct customer contact experience, as well as proficiency in Microsoft Office Suite
Addison Group

Addison Group

Technology

Location

District of Columbia, US

Job Type

FULLTIME

Benefits

  • You will have the opportunity to join a mission-driven nonprofit organization and contribute to the continuous improvement of customer service processes

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