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Help Desk Technical Support Associate
Zachary Piper Solutions, LLC • Virginia, US • On-site
Posted on: 14th March, 2025
Employment Type: FULLTIME
Job Description
We are seeking a highly skilled Technical Support Associate to join our team in Arlington, VA.
This role requires an active secret clearance (or higher) and at least 2 years of experience in a help desk/service desk capacity.
The Technical Support Associate will be responsible for:
• Diagnosing and resolving client technical issues using ITIL best practices
• Tracking all assigned work and trouble tickets using Remedy ITSM
• Providing tier 1/2 support, including Active Directory, group policy, etc.
Key Qualifications for the Technical Support Associate Role:
• Active Secret clearance (or higher)
• At least 2 years of experience in a help desk/service desk capacity
• Security+ or related certification required
Benefits of Working as a Technical Support Associate:
• $65,000 - $70,000 annual salary based on experience
• Comprehensive benefits package, including medical/dental/vision insurances, paid holidays, PTO, 401k, and sick leave as required by law
This role requires an active secret clearance (or higher) and at least 2 years of experience in a help desk/service desk capacity.
The Technical Support Associate will be responsible for:
• Diagnosing and resolving client technical issues using ITIL best practices
• Tracking all assigned work and trouble tickets using Remedy ITSM
• Providing tier 1/2 support, including Active Directory, group policy, etc.
Key Qualifications for the Technical Support Associate Role:
• Active Secret clearance (or higher)
• At least 2 years of experience in a help desk/service desk capacity
• Security+ or related certification required
Benefits of Working as a Technical Support Associate:
• $65,000 - $70,000 annual salary based on experience
• Comprehensive benefits package, including medical/dental/vision insurances, paid holidays, PTO, 401k, and sick leave as required by law
Responsibilities
- The Technical Support Associate will be responsible for:
- Diagnosing and resolving client technical issues using ITIL best practices
- Tracking all assigned work and trouble tickets using Remedy ITSM
- Providing tier 1/2 support, including Active Directory, group policy, etc
Requirements
- This role requires an active secret clearance (or higher) and at least 2 years of experience in a help desk/service desk capacity
- Active Secret clearance (or higher)
- At least 2 years of experience in a help desk/service desk capacity
- Security+ or related certification required
Zachary Piper Solutions, LLC
Technology
Location
Virginia, US
Job Type
FULLTIME
Benefits
- $65,000 - $70,000 annual salary based on experience
- Comprehensive benefits package, including medical/dental/vision insurances, paid holidays, PTO, 401k, and sick leave as required by law
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