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Help Desk Technical Support Associate

Zachary Piper Solutions, LLC • Virginia, US • On-site

Posted on: 14th March, 2025
Employment Type: FULLTIME

Job Description

We are seeking a highly skilled Technical Support Associate to join our team in Arlington, VA.

This role requires an active secret clearance (or higher) and at least 2 years of experience in a help desk/service desk capacity.

The Technical Support Associate will be responsible for:
• Diagnosing and resolving client technical issues using ITIL best practices
• Tracking all assigned work and trouble tickets using Remedy ITSM
• Providing tier 1/2 support, including Active Directory, group policy, etc.

Key Qualifications for the Technical Support Associate Role:
• Active Secret clearance (or higher)
• At least 2 years of experience in a help desk/service desk capacity
• Security+ or related certification required

Benefits of Working as a Technical Support Associate:
• $65,000 - $70,000 annual salary based on experience
• Comprehensive benefits package, including medical/dental/vision insurances, paid holidays, PTO, 401k, and sick leave as required by law

Responsibilities

  • The Technical Support Associate will be responsible for:
  • Diagnosing and resolving client technical issues using ITIL best practices
  • Tracking all assigned work and trouble tickets using Remedy ITSM
  • Providing tier 1/2 support, including Active Directory, group policy, etc

Requirements

  • This role requires an active secret clearance (or higher) and at least 2 years of experience in a help desk/service desk capacity
  • Active Secret clearance (or higher)
  • At least 2 years of experience in a help desk/service desk capacity
  • Security+ or related certification required
Zachary Piper Solutions, LLC

Zachary Piper Solutions, LLC

Technology

Location

Virginia, US

Job Type

FULLTIME

Benefits

  • $65,000 - $70,000 annual salary based on experience
  • Comprehensive benefits package, including medical/dental/vision insurances, paid holidays, PTO, 401k, and sick leave as required by law

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