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IT Help Desk Specialist
Unity Technologies Corporation • Virginia, US • On-site
$65,340 - $85,746 / YEAR
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Posted on: 12th February, 2025
Employment Type: Full-time and Contractor
Job Description
Job Summary
We are seeking a skilled and motivated IT Help Desk Specialist to join our team. You will be providing trouble shooting support to a user community that employs computer systems and networks. This role requires a strong understanding of various operating systems, computer networking, and the ability to troubleshoot technical issues efficiently. You may serve as a team leader as different intervals. The ideal candidate will demonstrate patience, simplifying complex technical concepts to assist in resolving technical issues.
Responsibilities
• Manage and maintain IT infrastructure, including hardware and software installations.
• Provide comprehensive troubleshooting.
• Assist in computer management tasks, including setup, and configuration.
• Utilize tools such as Jira and Remedy for tracking issues and managing service requests.
• Support various operating systems, including Amazon Web Services (AWSGovCloud).
• Offer exceptional customer service by responding to user inquiries and resolving technical issues promptly.
• Provide post-production deployment support of the Procurement Integrated Enterprise Environment (PIEE) which covers the entire procurement process for the Department of Defense (DoD).
• Collaborate with team members to improve IT processes and enhance system functionality.
• Monitor network performance and troubleshoot connectivity issues as they arise.
Education & Clearance Requirements:
• Bachelor's Degree
• Active Secret DoD Clearance
Minimum Experience:
• Familiarity with Amazon Web Services (AWS GovCloud).
• Minimum 2 years of relevant experience.
• Understanding of how programs use computer hardware.
• Excellent customer service skills with a focus on user satisfaction.
• Understanding of computer networking principles and practices.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong problem-solving skills with attention to detail.
Join us in this exciting opportunity to contribute to our technology team while enhancing your skills in a supportive environment. We look forward to your application!
Job Types: Full-time, Contract
Pay: $65,340.00 - $85,746.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Ability to Commute:
• Fort Belvoir, VA 22060 (Required)
Work Location: Hybrid remote in Fort Belvoir, VA 22060
We are seeking a skilled and motivated IT Help Desk Specialist to join our team. You will be providing trouble shooting support to a user community that employs computer systems and networks. This role requires a strong understanding of various operating systems, computer networking, and the ability to troubleshoot technical issues efficiently. You may serve as a team leader as different intervals. The ideal candidate will demonstrate patience, simplifying complex technical concepts to assist in resolving technical issues.
Responsibilities
• Manage and maintain IT infrastructure, including hardware and software installations.
• Provide comprehensive troubleshooting.
• Assist in computer management tasks, including setup, and configuration.
• Utilize tools such as Jira and Remedy for tracking issues and managing service requests.
• Support various operating systems, including Amazon Web Services (AWSGovCloud).
• Offer exceptional customer service by responding to user inquiries and resolving technical issues promptly.
• Provide post-production deployment support of the Procurement Integrated Enterprise Environment (PIEE) which covers the entire procurement process for the Department of Defense (DoD).
• Collaborate with team members to improve IT processes and enhance system functionality.
• Monitor network performance and troubleshoot connectivity issues as they arise.
Education & Clearance Requirements:
• Bachelor's Degree
• Active Secret DoD Clearance
Minimum Experience:
• Familiarity with Amazon Web Services (AWS GovCloud).
• Minimum 2 years of relevant experience.
• Understanding of how programs use computer hardware.
• Excellent customer service skills with a focus on user satisfaction.
• Understanding of computer networking principles and practices.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong problem-solving skills with attention to detail.
Join us in this exciting opportunity to contribute to our technology team while enhancing your skills in a supportive environment. We look forward to your application!
Job Types: Full-time, Contract
Pay: $65,340.00 - $85,746.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Ability to Commute:
• Fort Belvoir, VA 22060 (Required)
Work Location: Hybrid remote in Fort Belvoir, VA 22060
Responsibilities
- We are seeking a skilled and motivated IT Help Desk Specialist to join our team
- You will be providing trouble shooting support to a user community that employs computer systems and networks
- You may serve as a team leader as different intervals
- The ideal candidate will demonstrate patience, simplifying complex technical concepts to assist in resolving technical issues
- Manage and maintain IT infrastructure, including hardware and software installations
- Provide comprehensive troubleshooting
- Assist in computer management tasks, including setup, and configuration
- Utilize tools such as Jira and Remedy for tracking issues and managing service requests
- Support various operating systems, including Amazon Web Services (AWSGovCloud)
- Offer exceptional customer service by responding to user inquiries and resolving technical issues promptly
- Provide post-production deployment support of the Procurement Integrated Enterprise Environment (PIEE) which covers the entire procurement process for the Department of Defense (DoD)
- Collaborate with team members to improve IT processes and enhance system functionality
- Monitor network performance and troubleshoot connectivity issues as they arise
Requirements
- This role requires a strong understanding of various operating systems, computer networking, and the ability to troubleshoot technical issues efficiently
- Bachelor's Degree
- Active Secret DoD Clearance
- Familiarity with Amazon Web Services (AWS GovCloud)
- Minimum 2 years of relevant experience
- Understanding of how programs use computer hardware
- Excellent customer service skills with a focus on user satisfaction
- Understanding of computer networking principles and practices
- Ability to work independently as well as part of a team in a fast-paced environment
- Strong problem-solving skills with attention to detail
- Fort Belvoir, VA 22060 (Required)
Unity Technologies Corporation
Technology
Location
Virginia, US
Job Type
Full-time and Contractor
Benefits
- Pay: $65,340.00 - $85,746.00 per year
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
- 8 hour shift
- Monday to Friday
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