• Manage and maintain servers, operating systems, and enterprise services (Windows/Linux environments).
• * Perform system monitoring, backups, and disaster recovery operations.
• * Ensure system security by implementing and managing software-based firewalls, antivirus software, and access controls.
• * Troubleshoot and resolve system-related issues promptly.
• * Plan, execute, and oversee IT projects, ensuring they are completed on time and within budget.
• * Coordinate with cross-functional teams, vendors, and stakeholders to deliver project objectives.
• * Document project progress, risks, and outcomes for reporting and future reference.
• * Manage resource allocation and timelines for IT initiatives.
• * Provide technical support and resolve system-related queries from end-users and internal teams.
• * Assist in the configuration, installation, and troubleshooting of hardware, software, and network systems.
• * Develop and maintain documentation for system processes, troubleshooting guides, and FAQs.
• * Train end-users on system functionalities and best practices.
• * Monitor and maintain IT infrastructure to ensure optimal performance and uptime.
• * Manage IT assets, including inventory tracking and procurement.
• * Stay updated with the latest technologies and recommend improvements to existing systems.