Job Description

Responsibilities

• T he Salesforce Administrator will utilize strong technical and communication skills and positively interact directly with internal stakeholders of all levels within the organization and will be responsible for the day-to-day configuration, support, maintenance, and improvement of our platform in support of existing and new business processes
• Handle all basic administrative functions within the Salesforce platform by building, testing, and deploying new configuration, validations, and automations, including user accounts, community and portal maintenance, custom fields and objects, workflows, process builders, formulas, macros, data imports, approvals, auto-responses, email alerts, reports/dashboards, and third-party applications and integration tools
• Work closely with internal and external customers to define and document system requirements and develop solutions that meet the customers’ needs
• Manage a queue of ticket-based work for enhancement requests and reports of bugs within the Salesforce platform
• Serve as the Salesforce lead in project-based work
• Develop technical requirements for key projects and collaborate with cross functional partners on assessment and implementation of projects
• Complete regular internal system audits, run/review setup audit trail and debug logs, prepare for upgrades
• Effectively act as the liaison between our end users, vendors, and the application development teams
• Collaborate with Salesforce colleagues to test new configuration and manage changes to the platform through the change management lifecycle
• Maintain security including sharing rules and profile access, and permission sets
• Participate in afterhours/on call support rotation
• Other duties as assigned
• Schedule flexibility is occasionally necessary in this position
• Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods

Requirements

• Minimum of 3 years of demonstrated professional experience as a Salesforce Administrator
• Ability to assess the impact of new requirements on the Salesforce platform and all upstream and downstream applications, systems, and processes
• Strong troubleshooting/debugging skills
• Creative and analytical thinker with strong problem-solving skills
• Must be able to balance multiple complex projects and an internal ticketing request system in a fast-paced environment, both independently as well as part of a team
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high- level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• A demonstrated history of successfully driving projects to completion
• Experience with Salesforce Flow functionality
• Previous experience working in a SCRUM or agile environment
• Must demonstrate ability to communicate effectively at all levels of the organization
• Knowledgeable and hands on with APEX
• Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access)
• Flexibility to work in an office and/or at-home, remote office environment
• Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours