FLSA Status
Exempt

Schedule:
Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

In This Role, You Will:
Be responsible for executing day-to-day operations of the Salesforce platform, ensuring its effective use across the organization with 2,000+ users. Handle tasks related to administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles and permission sets. Support users, troubleshoot issues, maintain data integrity, and implement customizations. Work closely with other team members to document system changes, assist in training users, and help plan for platform updates and enhancements.

Responsibilities and Essential Duties:
• Contribute to the build and management of custom objects, page layouts, complicated workflows, complex reports and personalized dashboards as required.
• Assist in managing Salesforce objects and processes for the organization.
• Maintain overall system configuration including workflow rules, validation rules, formula fields, escalation rules etc. ensuring data integrity and security within the system. Document system specifications and configurations.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Facilitate automation of processes using Salesforce tools such as process builder, flow automation, validation rules.
• Collaborate with team members to manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.
• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
• Monitor Salesforce release changes and advise business partners and department leaders on any impacts on production.
• Create and execute test plans and scenarios. Troubleshoot issues noted during testing or reported by users.
• Conduct research on best practices and industry trends. Identify, document, recommend, and implement opportunities to improve system functionality and user experience.
• Adhere to Salesforce best practices and document solution designs for data model changes.
• Validate development changes and ensure consistency with data dictionary and entity-relationship solution designs.
• Update and maintain centralized data dictionary across teams for the program.
• Document modifications and customizations made in Salesforce including detailed descriptions, the rationale behind changes, and the impact on existing processes, to ensure clear understanding and easy reference for future maintenance and development.
• Assist in planning for upcoming upgrades, seasonal releases, and long-term projects.
• Contribute to the ongoing development and enhancement of Salesforce skills across the organization by providing support and continuously developing resources.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:
• Bachelor’s degree in related field (Information Systems, MIS, BIS, etc.); additional, applicable years of experience may be substituted for a bachelor’s degree.
• Minimum of three (3) year of experiences in Salesforce Administration with demonstrated successful project completion.
• Knowledgeable with Salesforce data model designs and best practices.
• Knowledgeable with Salesforce software development practices and methods, including picklists, workflows, triggers, and validation rules.
• Understanding of Salesforce platform, Salesforce Service Cloud and Salesforce Experience Cloud.
• Proficient in building custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles and permission sets.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
• Strong data management abilities while maintaining data accuracy and integrity.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and work with teams laterally and upwards.
• Detail oriented with creative and analytical thinking abilities.
• Ability to understand and articulate data model changes, solution designs, and other complex processes to a non-technical audience.
• Ability to use strong problem-solving skills to find solutions to problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources.
• Excellent project management skills, business aptitude and a positive attitude.
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with vendors, service dealers, customers, and all levels of company staff.

IND1 #LI-JA2 #LI-Hybrid

Preferred Qualifications:
• Salesforce Administrator or Advanced Administrator Certification.
• Certifications in Agile, AWS, Database, or Language specialties.
• Familiarity with VS Code.
• Previous experience working in a SCRUM or Agile environment.
• Experience in consumer lending or financial services with knowledge of underwriting.

Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

Compensation: Salary (commensurate with experience) + Bonus

Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including:
• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
• Vision Insurance
• Dental Insurance
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
• 401(k) and Company Matching Contributions
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
• 11 Paid Holidays
• FMLA
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Referral Incentives
• Education Assistance Program
• Complimentary FIMC Membership Plan
• Access to industry-specific training programs
• Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact careers@marinerfinance.com for additional information.

Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.

For additional information, please visit: https://www.marinerfinance.com/careers/benefits/

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.

Mariner Finance, LLC | NMLS #166564