Salesforce Administrator/Senior Salesforce
Administrator

University Overview

The University of Pennsylvania, the largest private employer in
Philadelphia, is a world-renowned leader in education, research,
and innovation. This historic, Ivy League school consistently ranks
among the top 10 universities in the annual U.S. News & World
Report survey. Penn has 12 highly-regarded schools that provide
opportunities for undergraduate, graduate and continuing education,
all influenced by Penn's distinctive interdisciplinary approach to
scholarship and learning. As an employer Penn has been ranked
nationally on many occasions with the most recent award from Forbes
who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of
Philadelphia. The University is situated on a beautiful urban
campus, with easy access to a range of educational, cultural, and
recreational activities. With its historical significance and
landmarks, lively cultural offerings, and wide variety of
atmospheres, Philadelphia is the perfect place to call home for
work and play.

The University offers a competitive benefits package that includes
excellent healthcare and tuition benefits for employees and their
families, generous retirement benefits, a wide variety of
professional development opportunities, supportive work and family
benefits, a wealth of health and wellness programs and resources,
and much more.

Posted Job Title

Salesforce Administrator/Senior Salesforce Administrator

Job Profile Title

Salesforce Administrator

Job Description Summary

The Salesforce Administrator will support the ongoing development
of the University of Pennsylvania Development and Alumni Relations
(DAR) Salesforce deployment. The successful candidate will have a
record of success in improving processes and adoption using the
Salesforce platform. The administrator will work closely with
functional leaders, organizational units, and subject matter
experts to identify, develop, and deploy new business processes
including: Fundraising, Marketing, Outreach, and our core program
business processes. This position will be largely involved with
requirements gathering, crafting acceptance criteria for
enhancement requests, and system testing. This role is part
technical project manager, part administrator and part Salesforce
analyst. The Salesforce Administrator will be responsible for
executing the day-to-day configuration, support, maintenance and
improvement of our CRM Platform.

Job Description

Job Responsibilities
• Serve as the system administrator for the Salesforce
environment with nearly 1,000 users (extended beyond DAR
staff)
• Coordinate the evaluation, scope, and completion of new
development requests
• Work independently with members of the user community to define
and document development requirements and write acceptance criteria
for new system enhancements for both the administrator and team
members
• Work with our institutional management team to establish
suitable processes to support administrative, development, and
change management activities
• Review and update existing system documentation, as well as
write new system documentation, as adjustments and enhancements are
moved to the Production environment
• Test system enhancements in sandbox environments prior to
deployments and coordinate user acceptance testing with end users
prior to deployments
• Move changes to the production environment using an established
deployment tool and pipeline
• Seek out ways to utilize Salesforce to improve processes and
productivity, and make recommendations to support an organization
scaling at a rapid pace
• Perform administrative functions, including but not limited to
user account maintenance, reports and dashboards, data loads, and
other tasks
• Complete regular internal system audits and prepare for
upgrades
• Manage Salesforce data feeds and other integrations
• Collaborate with the training team in the training of new
users, and grow Salesforce skill sets across the organization
• Effectively act as the liaison between our users, vendors, and
the application development teams
• Provide a high level of customer service and help desk support
to internal staff members
• *Please provide a resume and cover letter in order to be
considered for this role. Please upload all documents in the
"Resume/CV" section of the application prior to
submitting.**

Qualifications
• Bachelor's degree and 2-3 years of experience (Job Profile
Salesforce Administrator) or 3-5 years of experience (Job Profile
Salesforce Administrator Senior) or equivalent combination of
education and experience is required
• Minimum two years of experience as a Salesforce
administrator
• Salesforce Admin (ADM201) certified
• Proven ability to design and implement new processes and
facilitate user adoption
• Demonstrated ability to work with system users to develop new
requirements and craft acceptance criteria
• Strong business analysis and functional experience, including
requirements gathering, creating/deploying solutions to end
users
• Strong understanding of the platform, with the ability to build
custom apps and objects, formula fields, flows, custom views, and
other content of intermediate complexity
• Strong understanding of Salesforce best practices and
functionality
• Strong data management abilities
• A documented history of successfully driving projects to
completion
• A demonstrated ability to understand and articulate complex
requirements
• Experience using Salesforce data tools, such as Data Loader and
the Data Import Wizard
• Strong attention to detail and excellent problem-solving
skills
• Demonstrated ability to write and update system
documentation
• Strong verbal/written communication and data presentation
skills, including an ability to effectively communicate with both
business and technical teams

Preferred Experience, but not Required
• Experience with nonprofit processes and/or Higher Education
preferred
• Experience with the Nonprofit Success Pack (NPSP)
preferred
• Previous experience working in a SCRUM or agile environment
preferred
• Experience with Marketing Cloud preferred
• Experience with Experience Cloud preferred
• Sales Cloud, Service Cloud, and Developer certifications
preferred

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Development and Alumni Relations

Pay Range

$80,000.00 - $105,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications,
experience, skills, and education as they directly relate to the
requirements of the position, as well as internal and market
factors and

the pay range assigned to the job profile.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.
Candidates are considered for employment without regard to race,
color, sex, sexual orientation, religion, creed, national origin
(including shared ancestry or ethnic characteristics), citizenship
status, age, disability, veteran status or any class protected
under applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is
made. Consideration of the background check will be tailored to the
requirements of the job.

University Benefits
• Health, Life, and Flexible Spending Accounts: Penn
offers comprehensive medical, prescription, behavioral health,
dental, vision, and life insurance benefits to protect you and your
family's health and welfare. You can also use flexible spending
accounts to pay for eligible health care and dependent care
expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition
benefits. You, your spouse, and your dependent children can get
tuition assistance here at Penn. Your dependent children are also
eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to
help you save for your future. Penn's Basic, Matching, and
Supplemental retirement plans allow you to save for retirement on a
pre-tax or Roth basis. Choose from a wide variety of investment
options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a
substantial amount of time away from work during the course of the
year. This allows you to relax, take vacations, attend to personal
affairs, recover from illness or injury, spend time with
family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth
Financial, Penn offers faculty and staff (and your eligible family
members) long-term care insurance to help you cover some of the
costs of long-term care services received at home, in the community
or in a nursing facility. If you apply when you're newly hired, you
won't have to provide proof of good health or be subject to
underwriting requirements. Eligible family members must always
provide proof of good health and are subject to
underwriting.
• Wellness and Work-life Resources: Penn is committed to
supporting our faculty and staff as they balance the competing
demands of work and personal life. That's why we offer a wide
variety of programs and resources to help you care for your health,
your family, and your work-life balance.
• Professional and Personal Development: Penn provides an
array of resources to help you advance yourself personally and
professionally.
• University Resources: As a member of the Penn community,
you have access to a wide range of University resources as well as
cultural and recreational activities. Take advantage of the
University's libraries and athletic facilities, or visit our
arboretum and art galleries. There's always something going on at
Penn, whether it's a new exhibit at the Penn Museum, the latest
music or theater presentation at the Annenberg Center, or the Penn
Relays at Franklin Field to name just a few examples. As a member
of the Penn community, you're right in the middle of the
excitement-and you and your family can enjoy many of these
activities for free.
• Discounts and Special Services: From arts and
entertainment to transportation and mortgages, you'll find great
deals for University faculty and staff. Not only do Penn arts and
cultural centers and museums offer free and discounted admission
and memberships to faculty and staff. You can also enjoy
substantial savings on other goods and services such as new cars
from Ford and General Motors, cellular phone service plans, movie
tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer
creative approaches for completing work while promoting balance
between work and personal commitments. These approaches involve use
of non-traditional work hours, locations, and/or job
structures.
• Penn Home Ownership Services: Penn offers a forgivable
loan for eligible employees interested in buying a home or
currently residing in West Philadelphia, which can be used for
closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible
employees on qualified expenses in connection with the legal
adoption of an eligible child, such as travel or court fees, for up
to two adoptions in your household.

​

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/FMC-Tower-Development/Salesforce-Administrator-Senior-Salesforce-Administrator_JR00103874-2

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