Job Description
NOTE:
Preference for local candidates but if not, candidates need to be on the East Coast and be able to travel monthly to Frederick, MD.
Preference for experience additionally with FSL and Marketing Cloud
Experience in a salesforce environment where the role required various roles (admin/developer). This person will be on a small team supporting the environment and working with the offshore team so experience working with offshore is important.
Experience troubleshooting and analyzing code along with actively participating in development, code/deployment
Any experience with business process would be a nice to have as this role will move toward future business process changes utilizing salesforce as a technology.
Description
Looking for an experienced Salesforce expert to join the digital transformation journey by supporting the Salesforce ecosystem. Successful candidates will be comfortable in both the technical development aspects of Salesforce, as well as in providing leadership and guidance for enterprise-wide database management. They will support both development and administration, with a hands-on approach, ensuring alignment with stakeholders by making solutions scalable. This newly created role will be based at the corporate office in Frederick, MD and will require at least three days a week in the office.
Description:
Identify continuous improvement opportunities to leverage salesforce features to meet business goals
Apply a strong understanding of system integrations and database architecture to manage system changes and create meaningful connections between platforms
Deploy planned releases and bug fixes using CI/CD best practices with tools like GitHub & Salesforce DevOps
Manage environmental refreshes, system integrations, and data flows to and from Salesforce
Configure Salesforce standard features like custom objects, validation rules, custom fields, flows, Visualforce pages, record types
Create and develop POC’s that meet design requirements
Plan & monitor enterprise level security & compliance
Lead a team of system developers, both in-house and offshore, ensuring solutions align with organizational governance and software development best practices
Participate in team meetings such as the daily standup, sprint ceremonies & retrospectives
Collaborate closely with Salesforce Product Management to write user stories, design & test new features, and maintain system documentation
Actively respond to user questions and Salesforce support cases
Monitor logs to identify and troubleshoot failures through code and configuration review
Perform data migrations & updates using data loader and workbench
Provide general salesforce user administration- profiles, roles, public groups, permission sets, sharing & visibility
Schedule flexibility to accommodate after-hours deployments & bug fixes
Required Skills:
5+ years of Salesforce Platform experience
Experience using Sales Cloud, Service Cloud, Experience Cloud, Lead Management, Marketing Cloud, & Field Service.
Recent experience in Field Service, Lead Management, and Marketing Cloud is preferred
Experience working on projects in a development role
2-5 years of development experience with different coding languages such as Python, SQL, JavaScript and Apex is required
Salesforce Administrator certification is preferred
Salesforce System or Technical Architect certification is preferred
Familiarity with Agile methodology
Demonstrates sound judgement when assessing the impact of changes
Experience with workflow documentation (Visio, Lucid Chart)
Strong ability to build business partnerships and align with various stakeholders
Demonstrates excellent analytical skills to diagnose and resolve code issues
Ability to lead through adversity
Strong attention to detail in documentation
Ability to clearly articulate complex technical processes in a simple, digestible manner
Experience working successfully with offshore support
Flexibility to work after regular business hours to coordinate with offshore support teams
Top Skills Details
5+ years of Salesforce Platform experience
Experience using Sales Cloud, Service Cloud, Experience Cloud, Lead Management, Marketing Cloud, & Field Service. Recent experience in Field Service, Lead Management, and Marketing Cloud
Provide general salesforce user administration- profiles, roles, public groups, permission sets, sharing & visibility
2-5 years of development experience with different coding languages such as Python, SQL, JavaScript and Apex is required
Salesforce Administrator certification is preferred
Familiarity with Agile methodology
Responsibilities
- Experience troubleshooting and analyzing code along with actively participating in development, code/deployment
- Successful candidates will be comfortable in both the technical development aspects of Salesforce, as well as in providing leadership and guidance for enterprise-wide database management
- They will support both development and administration, with a hands-on approach, ensuring alignment with stakeholders by making solutions scalable
- This newly created role will be based at the corporate office in Frederick, MD and will require at least three days a week in the office
- Identify continuous improvement opportunities to leverage salesforce features to meet business goals
- Apply a strong understanding of system integrations and database architecture to manage system changes and create meaningful connections between platforms
- Deploy planned releases and bug fixes using CI/CD best practices with tools like GitHub & Salesforce DevOps
- Manage environmental refreshes, system integrations, and data flows to and from Salesforce
- Configure Salesforce standard features like custom objects, validation rules, custom fields, flows, Visualforce pages, record types
- Create and develop POC’s that meet design requirements
- Plan & monitor enterprise level security & compliance
- Lead a team of system developers, both in-house and offshore, ensuring solutions align with organizational governance and software development best practices
- Participate in team meetings such as the daily standup, sprint ceremonies & retrospectives
- Collaborate closely with Salesforce Product Management to write user stories, design & test new features, and maintain system documentation
- Actively respond to user questions and Salesforce support cases
- Monitor logs to identify and troubleshoot failures through code and configuration review
- Perform data migrations & updates using data loader and workbench
- Provide general salesforce user administration- profiles, roles, public groups, permission sets, sharing & visibility
- Schedule flexibility to accommodate after-hours deployments & bug fixes
Requirements
- Preference for local candidates but if not, candidates need to be on the East Coast and be able to travel monthly to Frederick, MD
- Preference for experience additionally with FSL and Marketing Cloud
- Experience in a salesforce environment where the role required various roles (admin/developer)
- This person will be on a small team supporting the environment and working with the offshore team so experience working with offshore is important
- Any experience with business process would be a nice to have as this role will move toward future business process changes utilizing salesforce as a technology
- 5+ years of Salesforce Platform experience
- Experience using Sales Cloud, Service Cloud, Experience Cloud, Lead Management, Marketing Cloud, & Field Service
- Experience working on projects in a development role
- 2-5 years of development experience with different coding languages such as Python, SQL, JavaScript and Apex is required
- Familiarity with Agile methodology
- Demonstrates sound judgement when assessing the impact of changes
- Experience with workflow documentation (Visio, Lucid Chart)
- Strong ability to build business partnerships and align with various stakeholders
- Demonstrates excellent analytical skills to diagnose and resolve code issues
- Ability to lead through adversity
- Strong attention to detail in documentation
- Ability to clearly articulate complex technical processes in a simple, digestible manner
- Experience working successfully with offshore support
- 5+ years of Salesforce Platform experience
- Experience using Sales Cloud, Service Cloud, Experience Cloud, Lead Management, Marketing Cloud, & Field Service
- Recent experience in Field Service, Lead Management, and Marketing Cloud
- Provide general salesforce user administration- profiles, roles, public groups, permission sets, sharing & visibility
- 2-5 years of development experience with different coding languages such as Python, SQL, JavaScript and Apex is required
- Familiarity with Agile methodology