SAP SuccessFactors System Administrator

The successful candidate will be responsible for managing the day-to-day operations of SAP SuccessFactors, including incident resolution, technical maintenance, and small-scale system changes across SAP SuccessFactors modules.

Key Responsibilities:
• Manage and resolve high-priority tickets with a focus on minimizing business disruption and ensuring service-level adherence.
• Conduct detailed root cause analysis to prevent recurrence of technical issues.
• Manage end-to-end case lifecycle within SAP SuccessFactors, ensuring timely resolution and user satisfaction.
• Perform routine system maintenance, including updates, patches, configuration checks, and performance tuning.
• Execute and review SuccessChecks to validate system health, data integrity, and compliance with business requirements.
• Handle technical activities such as configuration, customization, and troubleshooting within SAP SuccessFactors.
• Support and monitor system integrations, including middleware, APIs, and data synchronization between SAP SuccessFactors and other systems.
• Utilize diagnostic tools (e.g., Check Tool) to assess system performance and preemptively identify issues.
• Implement small changes such as picklist updates and modifications to foundational objects (e.g., legal entities, cost centers, locations).
• Design and maintain forms and workflows to support business process improvements.
• Collaborate on change projects that require architectural input and technical validation, ensuring changes align with enterprise architecture principles.
• Work within the boundaries of operational scope, focusing on stability and support rather than innovation or new development.