Job Description

Responsibilities

• The Salesforce developer will design, code, test and implement new Salesforce software applications to meet project objectives and support new or expanding business objectives
• This will include analysis, testing and deployment of new or updated software
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and agency goals
• Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to ensure compatibility with evolving agency mission requirements
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
• Strong experience delivering Salesforce training, to include the development of training materials, presentations, and train-the-trainer services
• Act as the Salesforce Subject Matter Expert familiar with all functional and technical aspects of the Salesforce platform and able to communicate these aspects to both technical and non-technical staff
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives and innovate ways to meet mission goals successfully
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Salesforce instances
• The ability to effectively communicate technical terms and concepts to a non-technical audience
• Evaluate existing CRM and case management processes and determine potential Salesforce-enabled enhancements
• Oversee solutions design and delivery, including integration with existing architecture
• Identify opportunities for CRM and Einstein Analytics automation
• Collaborate with business application owners to advance development of key market tools
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
• Collaborate with various internal departments, to ensure Salesforce environment supports internal needs relating to functionality and performance

Requirements

• Self-motivated and creative
• Extremely strong written and verbal skills
• The ability to integrate Salesforce applications with applications built on other platforms and written in different coding languages
• Bachelor’s degree in Information Technology or related field or equivalent experience AND;
• Certified Salesforce Developer
• 16 or more years conveying technical and functional concepts for a specific technical specialty
• 16 or more years preparing complex technical documentation