Job Title: Service Desk & Onsite L1 Support

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed.

As a Service Desk & Onsite Analyst, you will provide first line technical support to users and troubleshooting for end-users, both remotely via the service desk and in-person at onsite locations.
Key Responsibilities:
• Serve as the first point of contact for IT support via phone, email, chat, and ticketing system
• Maintain accurate documentation of issues, solutions and processes in the IT service management system
• Troubleshoot and resolve IT issues, escalating out of scope categories to Level 2 or relevant teams when necessary
• Assist with account setup, password resets, and access management in Active Directory and other systems
• Support office and remote users in troubleshooting VPN, email, collaboration tools, and other enterprise applications
• Conduct basic IT training for end-users on common issues and best practices if necessary
• Assist in onsite support activities, including hardware deployment, desk setups, and meeting room tech support
• Participate in IT asset management by tracking and managing hardware and software inventories
• Work independently and collaboratively within a team
• Adhere to Tech Mahindra and client's procedures, policies and guidelines, including KPI related activities to avoid business impact
Requirements:
• Modern Desktop Administrator Associate, MCSE, Software Development/Application support
• Prior experience in Application support/Software development, IT Service Desk
• IT Awareness: Experience with Microsoft 365, Active Directory, and common enterprise applications
• Tools: Familiarity with ticket systems such as ServiceNow, Jira, HPSM, BMC Remedy, Monitoring Tools, CA Service Desk or similar
• Basic understanding of IT security best practices
• C1 level Dutch language skills in combination with excellent English language
• Ability to work independently and manage multiple tasks in a face-paced environment
• Strong customer service and communication skills, both verbal and written
Additional Requirements:

A valid driver's license and access to a car are essential.

We promote and support a diverse workforce at all levels of the company.