We are seeking a skilled ServiceNow MID Server Support Specialist to manage, maintain, and optimize MID Servers in a complex, enterprise-scale ServiceNow environment. The ideal candidate will have strong troubleshooting skills, experience in IT infrastructure, and a deep understanding of how MID Servers facilitate integrations between ServiceNow and external systems.

Key Responsibilities:
• MID Server Management:
• Deploy, configure, and maintain ServiceNow MID Servers across multiple ATTCOMM environments.
• Monitor MID Server health, performance, and connectivity to ensure high availability.
• Troubleshoot and resolve issues related to MID Server failures, authentication, and network connectivity.
• Integration Support:
• Ensure MID Servers facilitate secure and efficient data exchange between ServiceNow and external systems.
• Support integrations such as LDAP, SCCM, Discovery, Orchestration, and third-party APIs.
• Collaborate with development teams to configure and optimize MID Server settings for integration use cases.
• Security & Compliance:
• Implement best practices for MID Server security, including certificate management and encryption.
• Perform periodic audits to ensure compliance with AT&T enterprise security policies (ASPS).
• Monitoring & Optimization:
• Use ServiceNow Performance Analytics and logs to proactively identify and resolve MID Server performance issues.
• Optimize MID Server clustering and load balancing for large-scale deployments.
• Incident & Change Management:
• Respond to and resolve incidents related to MID Server operations within defined SLAs.
• Coordinate MID Server updates, patches, and upgrades with minimal impact on business operations.

Required Qualifications:
• Strong experience with ServiceNow MID Servers, including deployment, troubleshooting, and optimization.
• Certified ServiceNow Administrator (CSA)
• Hands-on experience with ServiceNow Discovery, Orchestration, and Integrations (e.g., REST/SOAP, LDAP, SCCM).
• Knowledge of Windows and Linux servers, networking concepts (firewalls, proxies, DNS), and authentication protocols (OAuth, SAML, Kerberos).
• Experience with PowerShell, Python, or Shell scripting for automation and troubleshooting.
• Understanding of ITIL processes, particularly Incident, Change, and Problem Management.
• Strong analytical and problem-solving skills with the ability to work independently and collaboratively.

Preferred Qualifications:
• 3+ years of experience with ServiceNow Administration
• Experience working in large-scale ServiceNow environments (multi-instance, multi-tenant platforms).
• Familiarity with cloud environments (AWS, Azure) and how MID Servers interact with cloud resources

Send your profile directly to our team at [email protected]