• Provide technical support to clients from the support center via phone, email, or remote assistance.
• Install, configure, and deploy POS software at client sites (restaurants, salons, and parlors).
• Conduct training sessions for staff on how to use the software effectively.
• Troubleshoot and resolve software-related issues to ensure seamless operation.
• Collaborate with the development team to identify and escalate technical issues.
• Maintain documentation of support cases, deployment processes, and client feedback.
• Ensure a high level of customer satisfaction by delivering prompt and professional support.
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