Munshi HR Solutions Ltd. is looking for Sr. Support Engineer (Asst. Manager)

Job Description / Responsibility
• Communicate clients through series of actions either face to face or over phone to resolve issues.
• Response to breakdowns and make expert level investigation of customer issues, identify their root cause, and correct when possible.
• Recommend for repairing equipment and replacing parts if necessary.
• Direct the technical staff (Technician).
• Troubleshoot system and network problems at clients’ end and diagnose and solve faults related to Wireless structure.
• Implement, monitor and maintain mikrotik router, proxy server, wireless devices, Security VPN and Fiber infrastructure with last mile devices.
• Maintain and upgrade Optical Network Unit and Media Converter device.

Job Location: Dhaka (moveable anywhere in Bangladesh)

Educational Requirements
• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Computer Engineering
• Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
• Skills Required: Operation & Maintenance, Switches/ Routers, Wireless, Linux server, Sourcing, IT Troubleshooting, IT Support Service and Network engineering., Troubleshooting problems, VPN Solutions, Mikrotick Router

Experience Requirements
• 5 to 10 year(s)
• The applicants should have experience in the following business area(s):
• IT Enabled Service,ISP

Additional Requirements
• Able to handle complex technical issues related to new link installation, service interruption by troubleshooting and reinstalling at client end
• Basic Knowledge in Networking Topology & Design, IP Subletting and Routing, Switching Troubleshoot preferred.
• Implement, monitor and maintain mikrotik router, proxy server, wireless devices, Security VPN and Fiber infrastructure with last mile devices.
• Maintain and upgrade Optical Network Unit and Media Converter device.

Job Location

Dhaka

Salary
• Tk. 40000 - 50000 (Monthly)