Certification System Administrator Role

We are seeking a highly skilled Certification System Administrator to join our team. This role will involve coordinating the issuance of certificates and managing the process for feedback and complaints.
• To provide accurate and prompt information to support services, working closely with other departments to ensure that client records are up to date and complete and that all other internal information requirements are met.
• Manage the progression of customer complaints within business areas to support resolution and review root causes and produce management data to identify any obvious failures.
• Monitor and manage queries that are submitted to the departmental mailboxes to resolve complaints and queries promptly.
• Produce data of departmental KPI performance on corrective action and complaint closure monthly to enable the monitoring of performance.
• Issue customer's certificates to agreed standards and timelines.
• Enter and maintain data within industry databases and support Field personnel by answering their general questions regarding the status of their client's certificate, the functioning of industry databases, and general certificate questions to support excellent customer service.
• Maintaining accurate records of each client on relevant systems, ensuring that all administration tasks are completed in a timely and accurate manner, and delivering an excellent client experience.

Key Responsibilities:
• To issue certificates for the Food Centre of Excellence (FCoE), including but not limited to: Global FSSC certificates (excluding Australia) and Global BRCGS certificates (excluding Australia & New Zealand)
• To communicate with scheme owners and/or reviewers for any discrepancies in certificate information.
• To support the operation administration and its processes to achieve individual, departmental, and organizational objectives.
• To actively engage with the SPO coordinator, Program Lead, and Country's Customer Service Officer (CSO)/Planner for any planning, scheduling, report monitoring, non-conformities raised by Accreditation Bodies, and reviewing and calibration meetings.
• To assist SPO coordinator and Program Lead in monitoring and maintaining SPO compliance.