Requirements and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:

• Prior experience in installing and configuring tech equipment, including Point of Sale systems, server racks, network switches, and Endpoint management and software deployment tools (like System Center Configuration Manager and Workspace One)

• Support of POS software, including Oracle xStore

• Exceptional customer service skills with a focus on comprehension and walking someone through repairs over the phone

• Proficiency in managing hypervisors and operating systems: Windows 10/11, Ubuntu Linux

• Ability to read/write basic PowerShell/Bash scripts

• Experience with DELL servers and iDrac

• Experience in Active Directory (Azure AD, On-Prem, Group Policy)

• Expertise in TCP/IP, DNS, DHCP

• Experience and knowledge in troubleshooting LAN, WAN, DSL, and T1 circuits, and low voltage cabling

• Experience troubleshooting and supporting OPOS applications