Role Title: Global Test Centre Support Analyst
Job Type: Permanent with client
Work Mode: WFH

Job Description:
• Answer incoming technical support calls, chats and emails.
• Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity.
• Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.
• Document details of cases and prioritize according to urgency and importance in Salesforce.
• Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.
• Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.
• Identify, recommend and communicate changes to existing procedures Work on projects and special initiatives as approved by team leads and managers.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,950.00 per month

Benefits:
• Health insurance
• Work from home

Schedule:
• Monday to Friday
• Night shift
• Rotational shift