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Technical Support Specialist II (Tier 2)
Powersolv • Virginia, US • On-site
Posted on: 4th March, 2025
Employment Type: CONTRACTOR
Job Description
Note:
The Contractor will be required to work at various work sites and must have reliable transportation. Other work locations are:
• Ronald Reagan Washington Airport, DCA
• Washington Dulles International Airport, IAD
• Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202
Experience/ Skills
• The Contractor must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability.
• Work requires the technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team.
• In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.
Duties:
Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:
• Complete complex troubleshooting
• Coordinate with third-party components (AWS, Google Cloud Platform, CBP, Airlines DCS support, Airport IT Help desk)
• Assist with PC Refresh activities.
• Track and analyze logs.
• Run training and product demonstrations.
• Participates in all phases of IT systems development.
• Assist with similar IT related tasks as required.
Qualifications:
• Minimum three years of progressive and continuous experience providing technical support.
• Must hold an A+ certification.
The Contractor will be required to work at various work sites and must have reliable transportation. Other work locations are:
• Ronald Reagan Washington Airport, DCA
• Washington Dulles International Airport, IAD
• Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202
Experience/ Skills
• The Contractor must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability.
• Work requires the technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team.
• In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.
Duties:
Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:
• Complete complex troubleshooting
• Coordinate with third-party components (AWS, Google Cloud Platform, CBP, Airlines DCS support, Airport IT Help desk)
• Assist with PC Refresh activities.
• Track and analyze logs.
• Run training and product demonstrations.
• Participates in all phases of IT systems development.
• Assist with similar IT related tasks as required.
Qualifications:
• Minimum three years of progressive and continuous experience providing technical support.
• Must hold an A+ certification.
Responsibilities
- The Contractor will be required to work at various work sites and must have reliable transportation
- Technical Support Specialist II will provide full customer service to internal/external customers
- Complete complex troubleshooting
- Coordinate with third-party components (AWS, Google Cloud Platform, CBP, Airlines DCS support, Airport IT Help desk)
- Assist with PC Refresh activities
- Track and analyze logs
- Run training and product demonstrations
- Participates in all phases of IT systems development
- Assist with similar IT related tasks as required
Requirements
- The Contractor must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting
- Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability
- Work requires the technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team
- In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas
- Minimum three years of progressive and continuous experience providing technical support
- Must hold an A+ certification
Powersolv
Technology
Location
Virginia, US
Job Type
CONTRACTOR
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