Responsibilities:
• Provide L1 support to our client on a 24/7 rotation basis.
• Web Application troubleshooting and resolving technical issues in a timely manner base on severities.
• To ensure maximum availability and minimal disruption to business continuity in order to meet all agreed target, SLA's and metrics.
• Ensure that all defects dealt with are according to incident management best practices.
• Maintain accurate logs of faults with resolution and contact details.
• Monitor system operations and provide initial diagnosis of error, following escalation processes if required.

Requirements:
• Candidate must possess at least SPM or equivalent.
• At least 1 year of working experience in related field.
• Basic IT /technology knowledge.
• Computer literate (MS Office).
• Preferably Junior Executive specialize in IT/Computer-Network/System/Database admin or equivalent.
• ITIL or professional certification is an added advantage.
• Able to work on weekend or public holiday (3 rotational shift basis).
• Proficiency in Mandarin and English is a must to effectively communicate with our Mandarin-speaking clients from China.
• Full time position (3) available!