• Performs systems administrative and operational duties on computer systems
• Perform account management duties in Active Directory
• Welcome and greet customers when handling front desk operations
• Analyze, evaluate, test and repair basic hardware problems
• Prepare activity and progress reports regarding support activities
• Respond, investigate, and correct problems.
• Acts as a technical resource for user queries
• Contribute to developing and implementing improvements in the account management processes.
• Working to achieve SLA's when resolving customer issues
• Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
• Provide troubleshooting diagnosis, and repair for laptop and mobile devices

35/hr and 70K

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• 1-3 years Experience providing Tiers 1 and 2 technical support for hardware and software.
• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets or similar ticketing system
• Experience with account creation within active directory and sitting at a desk most of the day
• Strong customer service and communication skills (both written and verbal)
• Excellent interpersonal skills, especially ability to listen and understand what is being described
• Possess an active secret clearance
• Willing to come on site 5 days a week from 8-5 no flexibility. Insight Global