jobid=A.0.0499

Eindhoven, Netherlands | Posted on 04/03/2025

Are you ready to take your career to the next level? If you are passionate about providing exceptional technical support and thrive in a fast-paced environment, we want to hear from you! Join our team as a VIP Support Engineer L2 and make a meaningful impact by helping our valued clients resolve their technical challenges.

Your Role:

As a VIP Support Engineer L2, you will be the go-to technical expert for our VIP users, ensuring they receive top-tier support and seamless IT experiences. You will address and resolve complex hardware, software, and networking issues while providing personalized assistance. Your role will involve troubleshooting, guiding users through technical solutions, and collaborating with other support teams to maintain system functionality and satisfaction.

Key responsibilities include:
• Providing dedicated VIP support for hardware, software, and network-related issues.
• Assisting users with application installations, device setups, and system configurations.
• Conducting remote troubleshooting and testing alternative solutions to resolve issues efficiently.
• Customizing desktop applications to meet individual user needs.
• Logging technical issues, resolutions, and feedback for continuous improvement.
• Escalating unresolved problems to higher-level support teams when necessary.
• Delivering high-quality customer service with a professional and customer-focused approach.
• Supporting device imaging, configuration, and deployment through the network.
• Offering VIP walk-in center support and on-site assistance as needed.

Requirements

What You Need:
• Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Expertise in Windows 10 & 11, Office 365, OneDrive, Intune, and ServiceNow platforms.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Knowledge of office automation tools and peripherals (e.g., printers, scanners).
• Familiarity with network security practices and anti-virus programs.
• Strong troubleshooting skills with the ability to provide clear step-by-step instructions remotely or on-site.
• Excellent problem-solving abilities and multitasking skills in a fast-paced environment.
• A customer-oriented mindset with exceptional communication skills.
• A Bachelor’s degree in an IT-related field or equivalent work experience.

Preferred qualifications include:
• Experience analyzing business requirements and translating them into technical solutions.
• Familiarity with Agile methodologies.
• Experience supporting VIP clients or executives

At our company, we believe in empowering our employees to grow professionally while making a meaningful impact. By joining us as a VIP Support Engineer L2, you’ll:
• Work closely with high-profile clients in a dynamic and fast-paced environment.
• Gain exposure to cutting-edge technologies and innovative IT solutions.
• Be part of a collaborative team that values your expertise and contributions.
• Receive opportunities for continuous learning and career advancement.
• Enjoy a supportive workplace culture that prioritizes employee well-being.

If you are passionate about delivering exceptional IT support while working with industry-leading tools and technologies, we invite you to join our team!

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