Generate a CV for this Job!
Based on your profile and this job description, you can create a tailored CV to apply directly.
WordPress & Customer Support Specialist
Marathon Press • Nebraska, US • On-site
$16 - $18 / HOUR
Apply Now
Posted on: 21st March, 2025
Employment Type: FULLTIME
Job Description
Job Summary:
We are seeking a detail-oriented WordPress & Customer Support Specialist to join our team. This role involves managing WordPress websites, assisting customers with technical issues, and supporting yearbook and ROES client software users. The ideal candidate is tech-savvy, customer-focused, and comfortable troubleshooting website and software-related problems.
Key Responsibilities:
• Install, modify, and update WordPress websites.
• Assist customers over the phone with website issues, providing clear and effective troubleshooting.
• Provide phone support for customers using yearbook and ROES client software.
• Create and modify products, reports, and workflows within ROES.
• Make basic DNS changes (A, CNAME, and TXT records) through cPanel/WHM.
• Utilize automated color correction software to enhance image quality.
Requirements:
• Experience with WordPress website installation, updates, and modifications.
• Strong troubleshooting and customer support skills.
• Basic understanding of DNS
• Ability to learn and apply automated color correction techniques.
• Excellent communication skills and patience when assisting customers.
Preferred Qualifications:
• Previous experience in technical support or web development.
• Basic knowledge of HTML, CSS, and PHP (a plus).
• Experience working with photo or print-related software.
• Familiarity with cPanel/WHM.
• Familiarity with ROES client software and yearbook production.
What We Offer:
• Competitive wage based on experience.
• Opportunities for professional growth and skill development.
• Supportive team environment with hands-on training.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
We are seeking a detail-oriented WordPress & Customer Support Specialist to join our team. This role involves managing WordPress websites, assisting customers with technical issues, and supporting yearbook and ROES client software users. The ideal candidate is tech-savvy, customer-focused, and comfortable troubleshooting website and software-related problems.
Key Responsibilities:
• Install, modify, and update WordPress websites.
• Assist customers over the phone with website issues, providing clear and effective troubleshooting.
• Provide phone support for customers using yearbook and ROES client software.
• Create and modify products, reports, and workflows within ROES.
• Make basic DNS changes (A, CNAME, and TXT records) through cPanel/WHM.
• Utilize automated color correction software to enhance image quality.
Requirements:
• Experience with WordPress website installation, updates, and modifications.
• Strong troubleshooting and customer support skills.
• Basic understanding of DNS
• Ability to learn and apply automated color correction techniques.
• Excellent communication skills and patience when assisting customers.
Preferred Qualifications:
• Previous experience in technical support or web development.
• Basic knowledge of HTML, CSS, and PHP (a plus).
• Experience working with photo or print-related software.
• Familiarity with cPanel/WHM.
• Familiarity with ROES client software and yearbook production.
What We Offer:
• Competitive wage based on experience.
• Opportunities for professional growth and skill development.
• Supportive team environment with hands-on training.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Responsibilities
- This role involves managing WordPress websites, assisting customers with technical issues, and supporting yearbook and ROES client software users
- The ideal candidate is tech-savvy, customer-focused, and comfortable troubleshooting website and software-related problems
- Install, modify, and update WordPress websites
- Assist customers over the phone with website issues, providing clear and effective troubleshooting
- Provide phone support for customers using yearbook and ROES client software
- Create and modify products, reports, and workflows within ROES
- Make basic DNS changes (A, CNAME, and TXT records) through cPanel/WHM
- Utilize automated color correction software to enhance image quality
Requirements
- Experience with WordPress website installation, updates, and modifications
- Strong troubleshooting and customer support skills
- Basic understanding of DNS
- Ability to learn and apply automated color correction techniques
- Excellent communication skills and patience when assisting customers
Marathon Press
Technology
Location
Nebraska, US
Job Type
FULLTIME
Benefits
- Competitive wage based on experience
- Opportunities for professional growth and skill development
- Supportive team environment with hands-on training
- Pay: $16.00 - $18.00 per hour
Loading...
Loading...
AI Cover Letter Generator
Generate a Tailored Cover Letter!
Our AI will analyze your profile and create a personalized cover letter that highlights your relevant skills and experience.
Related Jobs
Della Infotech, Inc.
3 weeks ago
Della Infotech, Inc. is hiring: WordPress Web Developer in Chapel Hill
North Carolina, US
View Job