Generate a CV for this Job!

Based on your profile and this job description, you can create a tailored CV to apply directly.

WordPress Helpdesk Assistant - Associate

Upwork • , US • Remote

$40 - $50 / HOUR Apply Now

Posted on: 14th March, 2025

Employment Type: CONTRACTOR

Job Description

Our team is need of a customer support agent who can troubleshoot common/basic issues with WordPress / Elementor websites. Need 5-15 hours a week availability for now may increase based on growth.

Perform regular WordPress updates (themes, plugins, core) while ensuring site stability.

Monitor and maintain backups for all client sites.

Address basic website support requests, such as minor content updates, formatting adjustments, or plugin installations.

Troubleshoot and fix minor WordPress issues, such as layout problems, broken links, and plugin conflicts.

Assist with security and performance monitoring, ensuring all sites remain fast and secure.

Respond to client inquiries related to site maintenance and content edits.

Work with our internal team to escalate complex technical issues as needed.

Responsibilities

Need 5-15 hours a week availability for now may increase based on growth
Perform regular WordPress updates (themes, plugins, core) while ensuring site stability
Monitor and maintain backups for all client sites
Address basic website support requests, such as minor content updates, formatting adjustments, or plugin installations
Troubleshoot and fix minor WordPress issues, such as layout problems, broken links, and plugin conflicts
Assist with security and performance monitoring, ensuring all sites remain fast and secure
Respond to client inquiries related to site maintenance and content edits
Work with our internal team to escalate complex technical issues as needed