Job Description

Responsibilities

• This hybrid role blends project coordination, client communication, technical WordPress support, and internal IT troubleshooting
• You’ll be the go-to person for keeping website projects on track, guiding clients through their journey, and jumping in to fix issues as they arise
• If you’re someone who can manage timelines, support clients, troubleshoot WordPress quirks, and keep internal systems running smoothly—this is your role
• Guide clients through website packages and help define their goals and needs
• Support project quoting, timelines, and delivery expectations
• Oversee project workflows and ensure deadlines and budgets are met
• Troubleshoot and fix WordPress issues (themes, plugins, CSS bugs, updates, backups)
• Provide basic internal IT support (email, software, printers, connectivity)
• Monitor server health, manage backups, and respond to hosting issues
• Handle DNS updates, SSL certificate setups/renewals, and cPanel tasks
• Keep all systems, software, and plugins secure and up to date
• Communicate clearly and confidently with both clients and team members
• Enjoy fixing things and keeping digital systems running smoothly

Requirements

• Have strong experience with WordPress (admin and basic development)
• Are comfortable using project management tools like Monday.com
• Know your way around hosting dashboards
• Can juggle multiple projects and prioritize on the fly
• Are detail-oriented, proactive, and highly organized
• Have great people skills