Job Description

Responsibilities

• We are looking for a Customer Service/Technical Support Representative
• This role will act as a liaison with current and potential customers to provide product information
• The ideal candidate will have an interest in or be knowledgeable of cars (or willingness to learn)
• This position will serve and support our customers primarily in two functions
• First, by educating them on our products and guiding them to compatible solutions
• This person will be genuinely excited to help customers with patience, empathy and effective communication
• Second, by assisting with installation questions and providing technical trouble shooting when needed
• They will investigate by asking clarifying questions and collect enough information to identify and resolve issues
• Handle incoming calls and make outbound calls related to sales and support
• Advises in a consultative fashion and recommends appropriate product solutions
• Assists customer to troubleshoot and resolve issues with installation
• Respond to emails in Hewitt Tech Support Inbox
• Leverages and updates internal systems to efficiently serve our customers
• Customer Relationship Management
• E-Commerce
• Shipping
• Assists with processing orders and returns
• Supports fulfillment and production

Requirements

• Lastly, the candidate should also be a natural Problem-solver with resolute follow up skills
• 1+ years of proven Customer Service experience
• Ability to follow logical trouble shooting steps
• Excellent communication, customer service, and follow-up skills
• Proficiency in Microsoft Office, with aptitude to learn new software and systems
• Desire to engage in conversations with customers