Organic Agriculture Limited is looking for It Support Engineer

Job Description / Responsibility
• As an IT Support Technician, your primary responsibility will be to ensure the smooth operation of our IT systems by providing hands-on technical support.
• You will work closely with the team and provide technical support to non-technical staff and assist in resolving IT issues quickly and effectively.
• You will troubleshoot and resolve hardware issues, such as installing, removing, or repairing computer and printer hardware components.
• You will also address software-related problems, including the installation, configuration, and maintenance of software applications when necessary.
• You will manage L1 networking issues, such as network cabling, rack dressing, IP address issue resolving and resolving end-user connectivity problems.
• With a large fleet of smart TVs, tablets, and phones, you will be the go-to person for troubleshooting and resolving any device-related issues.
• You will be responsible for the installation, maintenance, and troubleshooting of NVR systems, CCTV cameras, and associated monitors.
• You will manage the IT inventory by overseeing the issuance, receipt, and disposal of equipment, ensuring accurate tracking and maintenance.

Educational Requirements
• Bachelor of Science (BSc) in Computer Engineering
• Diploma in Computer in Computer Science & Engineering.

Experience Requirements
• 2 to 3 year(s)

Technical Skills & Competencies:
• Strong understanding of Android devices settings and wifi connectivity issue solving will be considered as an advantage.
• Proven experience in diagnosing and resolving issues with desktops, laptops, printers, and UPS systems.
• Expertise in installing and configuring software and operating systems, with the ability to resolve software-related issues for end users.
• Strong knowledge of network cabling, rack dressing, IP addressing, and troubleshooting network-related issues.
• Experience in managing IT inventory, including documentation for receiving and issuing hardware and software assets.
• Understanding of Windows Server features and roles, including hands-on experience with Active Directory infrastructure, including file and print sharing.
• Strong analytical skills to identify and efficiently resolve IT-related issues.
• Strong verbal and written communication skills, with the ability to collaborate effectively within a team environment.
• Exceptional attention to detail, with the ability to document technical procedures and prepare clear reports.
• CCTV Systems: Proficiency in IP camera wiring, NVR, and camera configuration.

Additional Skills (Optional but Preferred):
• Familiarity with PABX and PA systems.

Additional Requirements:
• 2 to 3 years of hands-on experience in IT Operations or IT Support. Candidates with prior experience in Garment or EPZ factories will be given preference.
• Ideal candidates should be between 26 and 32 years old.

Job Location

Dhaka (Uttara)

Salary
• Tk. 20000 - 25000 (Monthly)