• Network Troubleshooting:
• Diagnose and resolve network connectivity issues, including LAN/WAN, routers, switches and branch offices.
• Monitor network performance and ensure optimal uptime and reliability.
• Assist in configuring and maintaining network devices up to layer 1.
• PC Troubleshooting:
• Provide technical support for hardware, printer, CCTV and software issues on desktops, laptops, and peripherals.
• Install, configure, and troubleshoot operating systems and applications.
• Perform routine maintenance and upgrades on PCs.
• Layer 1 Support:
• Troubleshoot and resolve physical layer issues, including cabling, patch panels, and network ports etc.
• Ensure proper installation and maintenance of network infrastructure (e.g., fiber optics, copper cables).
• Collaborate with vendors and contractors for cabling and infrastructure projects.
• General IT Support:
• Respond to IT support tickets and provide timely resolutions.
• Document issues, solutions, and procedures for knowledge sharing.
• Assist in IT asset management and inventory tracking.