Radiant Communications Limited is looking for Technical Support Engineer

Job Description / Responsibility
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Process support log, and forms.
• Escalate requests and unresolved issues to the designated resource
• Manage customers` accounts
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Manage administration
• Communicate and coordinate with internal departments
• Knowledge on basic GPON & EPON Network
• 24*7 on call support
• To install & configure networking LAN, WAN, VPN & wireless knowledge, Switch, Router ( Mikrotik, Firewall)

Educational Requirements
• Bachelor of Science (BSc)
• Skills Required: CCNA (Cisco Certified Network Associate)

Job Location

Anywhere in Bangladesh