At GrayMatter, we transform operations and empower people. Our technology and consulting services help manufacturers, water utilities and energy companies digitize operations, eliminate cybersecurity threats and harness analytics to accelerate production.

And that’s where you come in.

GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Five core values woven into our DNA make Team GrayMatter stand above the rest: Accountability, Integrity, Respect, Innovation and Teamwork.

We are looking for a motivated and tech-savvy individual to join our team as a Level 1 Tech Support representative. If you have a passion for troubleshooting and helping users solve their technical issues, we’d love to hear from you!

General Job Duties:
• Provide first-level technical support via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Assist customers with installation, configuration, and usage of software applications.
• Document customer interactions and troubleshooting steps in the ticketing system.
• Educate users on best practices for preventing technical issues.
• Maintain a high level of customer satisfaction by delivering timely and effective support.
• The location of the position is onsite for a client at 7555 Harmans Rd, Harmans, MD 21077

Knowledge, Skills and Experience Needed:
• High school diploma or equivalent; IT-related certifications (CompTIA A+, ITIL, etc.) are a plus.
• Basic understanding of operating systems (Windows, macOS, Linux), networking, and common software applications.
• Strong problem-solving and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous experience in a customer support or IT help desk role is preferred but not required.
• Ability to work independently and as part of a team.
• Showcase GrayMatter’s Core Values of Accountability, Integrity, Respect, Innovation and Teamwork.

The target annual base compensation range for this position is $60,000 - $80,000, based upon relevant qualifications.

Featured Benefits:
• Per diem for work-related travel / expenses