Job Description
Overview
Job Purpose
Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. This role will work across multiple business and technical teams ranging from New York Stock Exchange, ICE Data Services, ICE Futures and Options, and ICE Mortgage Technologies.
This role is part of our global CRM Development team working on the Salesforce SaaS platform. ICE utilizes most features offered from Salesforce including Sales, Service, Marketing, Tableau, and customized applications. The role will have a chance to utilize the latest technologies in Salesforce to improve our business processes and customer experience. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. Passionate about Salesforce and CRM solutions, including best practices with emerging technologies around AI.
Responsibilities
• Develop, maintain, and support applications within the Salesforce platform and various other corporate systems/tools using recommended best practices.
• Collaborate with internal customers to translate functional requirements into technical implementation for the automation of existing processes and the development of new applications.
• Manage projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production
• Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment
• Document changes and author documentation on software development standards and practices
• Enhances team and coworkers through knowledge sharing and implementing best practices in day-to-day activities. This includes keeping up on new technical innovations from Salesforce, obtaining certifications, and advancing Trailhead status.
• Very strong personal initiative, consistently responsible for many critical deliverables across all aspects of ICE's business lines.
• Ability to prioritize work efficiently without direct guidance from management.
• Ability to lead a large project and effectively provide status updates.
Knowledge And Experience
• Bachelor’s degree (CS or IT preferred).
• 8+ year’s development experience on the Salesforce platform.
• Experience in developing LWC, APEX and Aura Components
• Experience with HTML, CSS, JavaScript, jQuery
• Strong understanding of Lightning Flows, Batch Processing, Trigger Management.
• Strong understanding of Salesforce Limits and best practices around the same.
• Understanding of Experience Cloud configuration and development.
• Familiarity with Einstein and Agent force for Generative and Predictive AI
• Familiarity with Tableau and/or CRMA
• Salesforce certifications including (but not limited to) Admin and Platform Developer 1 and 2 certifications.
• Solid understanding and experience with various SDLC methodologies and deployment tools (GIT, Copado, Dev Ops Center)
• Solid technical background, especially around web/software development, relational databases and object-oriented concepts.
• Strong analytical/problem solving skills.
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies; ability to identify issues/opportunities and recommend solutions, ideas and more efficient approaches.
Preferred, But Not Required
• Familiarity with Web Application Architecture (HTTP, Client/Server, HTML, JavaScript)
• Experience with SQL and Database Technologies (SQL Server, MySQL)
• Experience with Web Services / Web APIs including both SOAP and REST
• Financial industry expertise
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Responsibilities
- The role will have a chance to utilize the latest technologies in Salesforce to improve our business processes and customer experience
- Develop, maintain, and support applications within the Salesforce platform and various other corporate systems/tools using recommended best practices
- Collaborate with internal customers to translate functional requirements into technical implementation for the automation of existing processes and the development of new applications
- Manage projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production
- Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment
- Document changes and author documentation on software development standards and practices
- Enhances team and coworkers through knowledge sharing and implementing best practices in day-to-day activities
Requirements
- A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism
- This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills
- Passionate about Salesforce and CRM solutions, including best practices with emerging technologies around AI
- This includes keeping up on new technical innovations from Salesforce, obtaining certifications, and advancing Trailhead status
- Very strong personal initiative, consistently responsible for many critical deliverables across all aspects of ICE's business lines
- Ability to prioritize work efficiently without direct guidance from management
- Ability to lead a large project and effectively provide status updates
- 8+ year’s development experience on the Salesforce platform
- Experience in developing LWC, APEX and Aura Components
- Experience with HTML, CSS, JavaScript, jQuery
- Strong understanding of Lightning Flows, Batch Processing, Trigger Management
- Strong understanding of Salesforce Limits and best practices around the same
- Understanding of Experience Cloud configuration and development
- Familiarity with Einstein and Agent force for Generative and Predictive AI
- Familiarity with Tableau and/or CRMA
- Salesforce certifications including (but not limited to) Admin and Platform Developer 1 and 2 certifications
- Solid understanding and experience with various SDLC methodologies and deployment tools (GIT, Copado, Dev Ops Center)
- Solid technical background, especially around web/software development, relational databases and object-oriented concepts
- Strong analytical/problem solving skills
- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies; ability to identify issues/opportunities and recommend solutions, ideas and more efficient approaches