Description

At Startise , we are looking for a passionate and skilled Technical Support Engineer to join WPDeveloper . If you have a deep understanding of WordPress, experience with plugin troubleshooting, and a talent for helping customers resolve technical issues, we encourage you to apply!

This is a remote position , offering you the flexibility to work from anywhere while delivering top-notch support to our users. Join us in creating and supporting innovative WordPress plugins that empower websites worldwide!

Note: This job post is for candidates who are living outside of GMT +6 Timezone. So, if you are living in GMT +6 timezone, and apply here, you will be automatically rejected . Please refer to other suitable job posts on our website.

JOB REQUIREMENTS: Technical Expertise: Extensive experience with WordPress, including custom themes, plugins, and troubleshooting. Proficiency in PHP, HTML, CSS, JavaScript, and frameworks such as jQuery. In-depth understanding of WordPress core, database structure, and wp-config.php customization. Experience with WordPress performance optimization, including caching, database tuning, and modification. Thoroughly investigating WordPress plugins and theme related questions and providing high-touch support. Providing expert-level troubleshooting for WordPress related issues. Conducting in-depth analysis and resolution of WordPress performance challenges. Familiarity with Git version control (with GitHub Desktop) and deployment workflows for WordPress plugins.

Customer-Centric Problem Solving and Proactive Support Exceptional verbal and written communication skills in English. Ability to guide non-technical users through plugin setups, configurations, and troubleshooting steps. A proactive approach to identifying potential plugin issues and working on solutions before they escalate. Strong analytical skills to investigate and resolve complex plugin-related issues. Commitment to delivering an exceptional customer experience by providing timely, empathetic, and clear support. Ability to handle multiple support queries efficiently while maintaining high attention to detail.

Experience and Qualifications 2+ years of experience with WordPress, specifically in plugin development, support, or troubleshooting. Proven expertise in debugging and customizing WordPress plugins. Familiarity with tools like Git for version control and issue tracking. Hands-on experience with live chat and ticketing systems to provide user support. Familiarity with WooCommerce and other major WordPress plugins is a plus. Experience with email configurations, DNS records, and web hosting environments.

Job Responsibilities Serve as the primary point of contact for customers, addressing plugin-related inquiries and issues. Troubleshoot and resolve plugin conflicts, compatibility issues, and errors. Assist users in configuring and customizing plugins according to their requirements. Collaborate with the development team to resolve bugs and implement feature requests. Document common issues, solutions, and best practices in a knowledge base or user guide. Stay updated on the latest WordPress trends, plugin development practices, and user expectations. Advocate for customer feedback and contribute to plugin improvements. Provide exceptional support through live chat, ticketing systems, and emails.