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Technical Support Specialist for a Telecom Company in the US (Home Based Full Time)
Virtual Coworker US • Maryland, US • On-site
Posted on: 19th March, 2025
Employment Type: Full-time
Job Description
Client Information
Two companies - but they work as one. https://tel-netgroup.com/ https://b4sales.com/
Job Description
• Dispatch field technicians for access control and security camera services.
• Monitor and manage service requests via the company portal.
• Log information into CRM and maintain accurate records.
• Answer calls via virtual phone and respond to customer inquiries.
• Pass relevant details to technicians to ensure efficient service.
• Be on-call as needed for urgent dispatch requests.
• Conduct research and provide quick solutions to client questions.
• Coordinate with team to ensure smooth operations.
Must Haves
• Open to Filipino citizens residing in the Philippines only.
• Mid-level of experience in IT, dispatch, or field coordination.
• Experience working with Amazon, Comcast, or similar companies is a plus.
• Strong communication skills
• Familiarity with virtual phone systems, CRM logging, and portals.
• Ability to handle multiple tasks efficiently and work under pressure.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
• Perfectly working headset and webcam
• Stable internet connection of at least 5 Mbps to 15 Mbps
• Up to date computer system with a minimum of Windows 8 or Mac OS X
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker
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Two companies - but they work as one. https://tel-netgroup.com/ https://b4sales.com/
Job Description
• Dispatch field technicians for access control and security camera services.
• Monitor and manage service requests via the company portal.
• Log information into CRM and maintain accurate records.
• Answer calls via virtual phone and respond to customer inquiries.
• Pass relevant details to technicians to ensure efficient service.
• Be on-call as needed for urgent dispatch requests.
• Conduct research and provide quick solutions to client questions.
• Coordinate with team to ensure smooth operations.
Must Haves
• Open to Filipino citizens residing in the Philippines only.
• Mid-level of experience in IT, dispatch, or field coordination.
• Experience working with Amazon, Comcast, or similar companies is a plus.
• Strong communication skills
• Familiarity with virtual phone systems, CRM logging, and portals.
• Ability to handle multiple tasks efficiently and work under pressure.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
• Perfectly working headset and webcam
• Stable internet connection of at least 5 Mbps to 15 Mbps
• Up to date computer system with a minimum of Windows 8 or Mac OS X
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker
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Responsibilities
- Dispatch field technicians for access control and security camera services
- Monitor and manage service requests via the company portal
- Log information into CRM and maintain accurate records
- Answer calls via virtual phone and respond to customer inquiries
- Pass relevant details to technicians to ensure efficient service
- Be on-call as needed for urgent dispatch requests
- Conduct research and provide quick solutions to client questions
- Coordinate with team to ensure smooth operations
Requirements
- Open to Filipino citizens residing in the Philippines only
- Mid-level of experience in IT, dispatch, or field coordination
- Strong communication skills
- Familiarity with virtual phone systems, CRM logging, and portals
- Ability to handle multiple tasks efficiently and work under pressure
- Perfectly working headset and webcam
- Stable internet connection of at least 5 Mbps to 15 Mbps
- Up to date computer system with a minimum of Windows 8 or Mac OS X
- Quiet room with no distractions or background noises
- A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted
Virtual Coworker US
Technology
Location
Maryland, US
Job Type
Full-time
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