Job Title

Remote Customer Service Representative (Tax Season)
Job Summary

Earn extra money this tax season and make a positive impact on our customers' tax filing experience. We are seeking reliable, motivated individuals to provide exceptional customer service for our tax-related products and services in a remote work environment.
Key Responsibilities
• Provide courteous and efficient customer support via phone, email, and chat during the busy tax season.
• Answer questions regarding tax filing, products, services, and account information.
• Assist customers in troubleshooting issues related to their tax filings or software.
• Document and track customer interactions and issues in our support system.
• Meet performance targets related to customer satisfaction, response time, and first-call resolution.
• Maintain a positive and professional attitude even during high-demand periods.
Requirements
• Reliability: Be dependable and consistent, especially during high-demand periods leading up to and after Tax Day.
• Excellent communication skills (both written and verbal).
• Comfortable working independently in a remote work environment.
• Strong problem-solving and multitasking abilities.
• Ability to stay calm and collected when dealing with customers who may be experiencing stress.
• Previous customer service experience is a plus, but not required.
• Commitment to working during the tax season peak periods (February through April).
Benefits
• Hourly Pay: $17 - $19 per hour, up to $22/hr based on experience and weekly performance.
• Daily Pay: Get paid daily—no more waiting for your paycheck.
• Referral Incentive: Earn extra money for referring others to join the team—ask about our referral program.
• Flexible Schedule: Choose hours that work best for you, with full-time or part-time options available.
• Self-paced Training: Complete your training at your own pace, so you're fully prepared for the busy season.
• Remote Work: Work from the comfort of your own home.
System Requirements
• Preferably Windows Users, Mac Users would be required to use an emulator.
Equal Opportunity Employer

We are an Equal Opportunity Employer and welcome applicants from all backgrounds. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.