Job Title: ORM Executive (Email & Chat Support)

Location: Andheri east

Type: Full-time
Joining: Immediate Joiners Preferred

Role Overview

Looking for an experienced ORM Executive to handle customer support via email & chat — with a focus on technical issue resolution in the ISP/Telecom domain.

Key Responsibilities
• Handle email and chat-based customer support
• Diagnose & troubleshoot technical issues (ISP, Telecom, etc.)
• Provide clear, step-by-step solutions to customers
• Maintain accurate records of customer interactions
• Collaborate with internal teams for complex issues
• Ensure quick and quality responses (meeting SLAs)
• Offer multilingual support (if applicable)

Requirements
• Min. 2 years' experience in email/chat customer support
• Strong in technical troubleshooting
• Excellent written English communication
• High attention to detail & professionalism
• Bonus: Proficiency in Italian, French, German, Japanese, or Spanish

Job Type: Full-time

Pay: From ₹25,000.00 per year

Shift:
• Day shift

Work Days:
• Monday to Friday

Work Location: In person