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Desktop Support Technician
HeartCentrix Solutions • Maryland, US • On-site
Posted on: 29th March, 2025
Employment Type: CONTRACTOR
Job Description
We are looking for a experienced On-Site Break/Fix Technicians to provide hands-on technical support for both hardware and software issues. The ideal candidates will be well-versed in troubleshooting and resolving issues related to Windows 10/11, Office 365, and enterprise applications. Experience with MECM, ServiceNow, and MAC support is a plus.
Key Responsibilities:
• Deliver on-site technical support and troubleshoot hardware and software issues.
• Install, configure, and maintain Windows 10/11 and Office 365 applications.
• Support enterprise applications and efficiently resolve end-user issues.
• Use Microsoft Endpoint Configuration Manager (MECM) for software deployment and system updates.
• Manage service requests and incidents using ServiceNow or similar ticketing systems.
• Provide basic MAC support and troubleshooting when required.
• Collaborate with internal IT teams to escalate complex issues as necessary.
• Ensure timely resolution of technical issues to minimize downtime.
Qualifications:
• Proven experience in break/fix or IT support roles.
• Strong knowledge of Windows 10/11 and Office 365.
• Familiarity with MECM for software deployment and system management.
• Experience with ServiceNow or similar ITSM platforms is a plus.
• Basic knowledge of MAC OS and troubleshooting.
• Excellent problem-solving abilities and ability to work independently.
• Strong communication and customer service skills.
Preferred Qualifications:
• Certifications such as CompTIA A+, Microsoft 365 Certified, or ITIL Foundation are a plus.
• Previous experience working in an enterprise IT environment.
Job Types: Contract, Temp-to-hire
Pay: From $18.00 per hour
Schedule:
• 8 hour shift
• Morning shift
Ability to Commute:
• Jessup, MD 20794 (Required)
Ability to Relocate:
• Jessup, MD 20794: Relocate before starting work (Required)
Work Location: In person
Key Responsibilities:
• Deliver on-site technical support and troubleshoot hardware and software issues.
• Install, configure, and maintain Windows 10/11 and Office 365 applications.
• Support enterprise applications and efficiently resolve end-user issues.
• Use Microsoft Endpoint Configuration Manager (MECM) for software deployment and system updates.
• Manage service requests and incidents using ServiceNow or similar ticketing systems.
• Provide basic MAC support and troubleshooting when required.
• Collaborate with internal IT teams to escalate complex issues as necessary.
• Ensure timely resolution of technical issues to minimize downtime.
Qualifications:
• Proven experience in break/fix or IT support roles.
• Strong knowledge of Windows 10/11 and Office 365.
• Familiarity with MECM for software deployment and system management.
• Experience with ServiceNow or similar ITSM platforms is a plus.
• Basic knowledge of MAC OS and troubleshooting.
• Excellent problem-solving abilities and ability to work independently.
• Strong communication and customer service skills.
Preferred Qualifications:
• Certifications such as CompTIA A+, Microsoft 365 Certified, or ITIL Foundation are a plus.
• Previous experience working in an enterprise IT environment.
Job Types: Contract, Temp-to-hire
Pay: From $18.00 per hour
Schedule:
• 8 hour shift
• Morning shift
Ability to Commute:
• Jessup, MD 20794 (Required)
Ability to Relocate:
• Jessup, MD 20794: Relocate before starting work (Required)
Work Location: In person
Responsibilities
- We are looking for a experienced On-Site Break/Fix Technicians to provide hands-on technical support for both hardware and software issues
- The ideal candidates will be well-versed in troubleshooting and resolving issues related to Windows 10/11, Office 365, and enterprise applications
- Deliver on-site technical support and troubleshoot hardware and software issues
- Install, configure, and maintain Windows 10/11 and Office 365 applications
- Support enterprise applications and efficiently resolve end-user issues
- Use Microsoft Endpoint Configuration Manager (MECM) for software deployment and system updates
- Manage service requests and incidents using ServiceNow or similar ticketing systems
- Provide basic MAC support and troubleshooting when required
- Collaborate with internal IT teams to escalate complex issues as necessary
- Ensure timely resolution of technical issues to minimize downtime
Requirements
- Proven experience in break/fix or IT support roles
- Strong knowledge of Windows 10/11 and Office 365
- Familiarity with MECM for software deployment and system management
- Basic knowledge of MAC OS and troubleshooting
- Excellent problem-solving abilities and ability to work independently
- Strong communication and customer service skills
- Jessup, MD 20794 (Required)
- Ability to Relocate:
- Jessup, MD 20794: Relocate before starting work (Required)
HeartCentrix Solutions
Technology
Location
Maryland, US
Job Type
CONTRACTOR
Benefits
- Pay: From $18.00 per hour
- 8 hour shift
- Morning shift
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