About the CVP Engineer Role

The CVP Engineer is a key member of our team, responsible for handling escalations and ensuring the stability and performance of Cisco Customer Voice Portal (CVP) environments. The role involves collaborating with teams to identify and resolve issues.
Key Responsibilities
• Ensuring the stability and performance of CVP environments
• Handling escalations and providing advanced troubleshooting support
• Collaborating with teams to identify and resolve issues
Requirements
• Strong expertise in Cisco CVP components – CVP Call Server, VXML Server, Reporting Server, Media Server
• In-depth troubleshooting of CVP SIP interactions, VXML, and Java-based applications
• Proficiency in analyzing CVP logs, Call Studio logs, SIP ladder diagrams, and Voice Gateway traces

The ideal candidate will have excellent documentation and communication skills for RCA reports and technical documentation.